MAINTENANCE TIPS
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      1. SUPPORT CENTER
      2. TROUBLESHOOTING & MAINTENANCE
      3. MAINTENANCE TIPS

      Packaging Your Bike for Shipping

      Learn to properly package your bike for shipping to another location or back to QuietKat for service under warranty.

      Materials Needed:

      • Foam pieces
      • Heavy-duty zip ties
      • Disk brake covers
      • Disk brake caliper spacer
      • Pedal wrench (15mm)
      • 4mm Allen wrench
      • 5mm Allen wrench
      • Packing tape
      • Box

      Procedure:

      1. Protect the Frame:

        • Wrap the down tube (with battery housing) using a long piece of foam.
        • Secure the foam with heavy-duty zip ties.
        • Wrap the top tube and handlebars, using two pieces if necessary.

      2. Remove Pedals:

        • Use a 15mm pedal wrench to remove the pedals.
        • Remember that the drive-side pedal is regular threaded, while the non-drive side is reverse threaded.
        • Wrap pedals with foam to place in the box. You can zip tie the pedals together for more secure shipping. 

      3. Loosen Stem and Remove Handlebars:

        • Use a 4mm Allen wrench to loosen the four bolts holding the handlebars onto the stem.
        • Carefully remove the stem cap and handlebars.
        • Reinstall the stem cap loosely for safekeeping during the shipment.

      4. Secure Handlebars:

        • Orient the handlebars parallel to the fork. You should not need to disconnect any cables.
        • Use a zip tie to secure the handlebars to the top tube.
        • Ensure it's snug but not too tight.

      5. Remove Front Wheel:

        • If your bike has a thru axle, remove the front wheel from the thru axle.
        • If your bike does not have a thru axle, using a 15mm wrench, loosen the two nuts on either end of the axle and remove the wheel straight from the frame.
        • If you have an Apex or Ridgerunner, use a 4mm Allen wrench to loosen the clamps at the bottom of the fork and then remove the thru axle.

      6. Wrap Fork, Handlebar, and Stem:

        • Wrap foam around the fork leg and secure it to the handlebar using a zip tie.
        • Wrap foam around the stem and tie it securely.

      7. Drop the Bike into the Box:

        • Lift the front and back of the bike simultaneously with the help from a friend.
        • Lower the bike straight into the box, ensuring no components bind along the way.

      8. Add Additional Protection:

        • Place a disk brake protector on the side of the box and drop the front wheel next to the bike.

      9. Seal the Box:

        • Close the box securely.
        • Seal all edges with packing tape for maximum protection during shipping.

      10. Final Check:

        • Ensure all components are securely wrapped.
        • Confirm that pedals are snugly wrapped.
        • Double-check that handlebars are securely tied to the top tube.

      By following these steps, you've properly packaged your bike for shipping, whether it's for warranty service or your next adventure.