Frequently asked questions surrounding QuietKat's mobile app
Q: How do I get the APP?
A: On a IPhone get it here. On an Android get it here.
Q: Will the QuietKat App work with any QuietKat Electric Bike?
A: No, at this time the QuietKat app only works with the Lynx
Q: If I sell my QuietKat, how do I transfer the bike to another user?
A: You must first disassociate your account with the bike on the App. The new user will tie this serial number to their account.
Q: What if I can’t find the bar code or it has fallen off the bike?
A: You can manually type the serial number in. The serial number is typically stamped into the front of the headtube on the bikes.
Q: Do I need wifi to connect to my bike?
A: No, however, set up will be faster if you are connected to wifi.
Q: What if I have an Android?
A: The app is available on both Apple Store and Google Play
Q: If I don’t have cell service, will I be able to track my bike?
A: Cell service is required to display the location of the bike. If it is taken out of a service area, the bike will display its last known location. Once the bike returns to a service area, you will be able to see and control it again.
Q: How do I tell what firmware version I have?
A: On the login screen, the app version is listed on the bottom right corner.
Q: Do I need to enable location services?
A: Yes, some location tracking features use this function.
Q: Can I pair more than one bike to my account?
A: No, you must create a separate account for each bike.
Q: What happens if I don’t renew my subscription?
A: You can still use the regular functions of the eBike. You will not have access to any of the bike interfacing features of the app including remote lock/unlock, alarms, and GPS tracking.
Q: Can I remotely change the PAS level?
A: Not currently, though this feature and more are coming very soon!